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Award-Session Contact Page, Terms of Sale, Privacy Policy
& Website Terms & Conditions of Use

How to Contact Us - Award-Session is a very small company. Please help us by searching our website for the information you are seeking BEFORE ASKING VIA EMAIL. We know it's easier for you to ask questions in an email... but all this does is clog our inbox and takes much longer for us to reply; and we have very limited personnel. This is why we have a website... to impart information to those who need our help or services.

Good customer service is important to us, but there is a limit to the volume of emails we can deal with each day. THANK YOU for your kind consideration.

Contact By Phone - Due to people ordering goods and services online, and that it represents a security risk for customers giving their cards details over the phone... our telephone has, regrettably, become redundant. This means that you can only speak to us via email.

Contact By Email - We try to reply to emails within twenty four hours. However, at times we receive high volumes of emails and we may take a little longer. Award-Session does not guarantee to reply to all emails, depending on the nature of the content. Please bare in mind that emails may not be received by us and that replies are unlikely to be instantly received by the recipient. You can send your email to: info@Award-Session.com

Our office is sometimes closed on a Friday or Monday during quieter seasons. Particularly during July to October. Emails will be replied to as soon as we can

Contact By Letter or sending items for servicing - Please write to us at the following administration address:

Award-Session, 34 Belvedere, Basingstoke, RG24 8GB, UK
(Reception address only. No goods held on site)

Business Hours - Our business hours are 10am to 18:30 Monday to Friday. We are closed at weekends and on bank holidays. Telephone answering machines may be in operation at various times.

Phone Orders - Credit/debit card companies do not generally want us to accept orders by phone. Understandably, storing paper records of your details presents security risks. Please place your orders online, for increased security, if you can.

Personal Callers - We are not a shop or warehouse, so goods are not held at the administration address quoted on this page. But we are always pleased to see customers who make an appointment with us before visiting.

Personal Collections/Returns - We are not a shop or warehouse, so goods are not held at the administration address quoted on this page. Therefore, customers wishing to collect their online purchases or return items can do so, but by prior arrangement only. This is so that we can ensure your goods are available at the above address in time. Please ensure you have a copy of the order advice sent to you by email and some form of ID with you when you arrive. rivers License, Passport or Credit/Debit cards are acceptable forms of ID.

Who Is - Award-Session is a privately owned Internet business run by Stewart Ward, T/A Award-Session, operating it from the address shown above.

Award-Session believes honest products and excellent customer service is the key to success. We have a reputation for prompt despatch of orders and dealing with problems. Just so as you know what to expect, here are our:

Terms & Conditions of Sale

Right oF Refusal - Award-Session reserves the right to refuse to serve anyone, if it believes such an activity is not in its best interest. The decision of Award-Session is final.

Award-Session is geared for Worldwide online sales and, therefore, we encourage our customers to order this way for security reasons.

Orders By email - Award-Session does not accept orders by email at any time or for any reason. Please do not attempt to order goods by email with your credit card details inserted. We cannot be held liable for any misuse of your card details in any way as a result of attempting this method of purchase.

Orders By phone - Award-Session is happy to deal with your enquiry by telephone, but we prefer you to place orders online at our website. This is because the ‘Card Companies’ do not wish traders to make paper records of customer card details. It is, therefore, much more secure to place your orders online. Your details are digitally (SSL) encrypted and is considered impossible for anyone to steal them.

Payment Methods - Award-Session accepts payment by credit or debit cards exclusively.

Goods Ownership - All goods remain the property of Award-Session until paid for in full.

Prices/Currency - All prices are shown on our website in £Sterling. We do not accept any other currency. Award-Session cannot quote prices in the currency of its customers worldwide. To find any exchange rates, please visit: http://www.xe.com/ucc/

UK Handling/Shipping Charges - For ClearTone products, an ‘up to 4 days’ service will be used for all orders up to 5kg in weight including thepackaging. Heavier items may be shipped by an alternative method. Please see our website checkout for current Standard shipping charges. The lowest cost method will be used unless our customer requests an Express Service; which will be charged extra at cost. Please ask for a quotation prior to placing your order.

All shipping costs are charged in addition to the goods prices shown on our website. We reserve the right to add these costs, as advertised at the online sales checkout, to any order where it has been omitted by the customer at the time of ordering.

EC Handling/Shipping Charges - For ClearTone, there is a common UK/EC charge quoted at the check out on our website. But it is a 5 day aim Airmail Small Packets service only, for any order up to 2kg in weight, including the packaging. Shipping over 2kg may be sent in two or more separate packages or by Air courier, whichever is the least cost. Customers wishing Express Shipping must state so in the Request/Comments box at the website checkout. Otherwise goods will be shipped by the most economical method.

Express Shipping will be charge at extra cost. For all other products, shipping is charged at cost. Please ask for a quotation prior to placing your order.

All shipping costs are charged in addition to the goods prices shown on our website. We reserve the right to add these costs, as advertised at the online sales checkout, to any order where it has been omitted by the customer at the time of ordering.

Non EC Sales - For non-EC customers, there may be local Government taxes or duties to pay, in addition to the amounts you have paid to Award-Session. We have no control over these and must be paid by the customer. We always decline to state false ‘Customs’ values on the packaging. So please do not ask.

Orders over 2kg may be sent in two or more separate packages; or by Air Courier, whichever is least cost. Customers wishing Express Shipping must state so in the Request/Comments box at the website checkout. Otherwise goods will be shipped by the most economical method.

Despatch Time - We aim to despatch any order within two business days. If, for any reason, this is not possible we will send you an email advising you and when you might expect the order to be despatched. Please bare in mind that some items are custom made, so those will not be sent as quickly as a stock item.

Orders will not be accepted which are conditional upon time constraints, neither will any claims for consequential loss be entertained. This applies also to any services offered by Award-Session.

Receiving Your Order - It is worthwhile inspecting the items for damage before you sign for delivery, where applicable. (Please Note. If box is damaged in anyway make a note of this on the drivers docket and mark box damaged and signed un-opened) - damaged or missing items must be reported within three business days.

If you are not in when the courier attempts to deliver they will put a card through your door with a contact telephone number on, so that you can rearrange delivery. The courier will do this twice only, after two failed delivery attempts, the goods are returned to ourselves and there will be another delivery charge applied to your order for a third attempt. If you need to change the delivery address after an attempted delivery failure, there will be an extra charge if the new delivery address is in a different postcode area. Orders that are returned to us due to an incomplete or incorrect address provided by the customer, will only be resent at the customer's further expense.

Additionally, orders that are abandoned by the customer, for whatever reason, will be returned to us and will only be resent at the customer's further expense.

Warranty Terms - All products are warranted free from manufacturing defects for 12 months from the date of invoice. Please keep invoices safely, as you will need to send it with anything you wish to return under warranty. Our warranty does not include ware and tear. Please return the suspect item, carriage prepaid, to us for inspection and we will repair or replace the item if appropriate. We do not ever make a big fuss about anything, so be confident of a fair outcome.

Returns Policy - If you are not completely satisfied with your purchase, you can return it to us (in the original packaging) - return must be carriage prepaid by the customer. For security reasons, you must contact us first and get a ‘Returns Authorisation’ number. This must be clearly written next to the address on the front of the package.

Customers’ Returns Packaging - If the item is something you have had for a while and is in need of a warranty repair, then you must ensure that it is safely and securely packaged, Award-Session cannot accept the liability for goods damaged by a courier because of insufficient packing by you the customer. You are responsible for ensuring safe delivery of the returned item.

Consumer Protection - According to Distance Selling Regulations 2000, consumers who purchase items from a business seller over the internet, where there is no face-to-face contact between the seller and the buyer before the contract is made, generally have the right to cancel their purchase within 7 working days (starting the day after the item is received).

Important Note - Some items are excluded from the right of cancellation (also referred to as the right of withdrawal). For the sake of clarity, this right of withdrawal does not apply to ClearTone Cables or SESSION amplifiers which are custom made. But does apply to other products which are not made to order.

CUSTOM MADE GOODS CANNOT BE RETURNED FOR A REFUND

ORDERS FOR CUSTOM MADE PRODUCTS CANNOT BE CANCELLED ONCE THE ORDER HAS BEEN PROCESSED AND STARTED

Please read 'Customer Ordered Wrong Item' below in conjunction with this term.

Damage Claims - Any claims for damage, non-functionality and mis-shipping must be made within three days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of goods Act 1979.

These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.

Refunds - Where appropriate, we aim to refund monies due within 48 hours.

 

What we will do when:

Order Is Not Received - Once an order has been despatched, it is in the hands of our carrier. We cannot influence their service in any way. Total loss or significant delays are very rare. However, we do not know that any order is missing until you tell us that it has not been received. Therefore, we ask that you inform us by email or phone as soon as practicable, but certainly within 7 days of placing your order. Our contact details are at the top of this page.

Faulty Items/Goods Damaged - In the unlikely event that any item is damaged or faulty, please tell us within three business days of receiving your order. We will send you a replacement item within two business days, along with a prepaid label (UK ONLY) to send the suspect item back to us. Please reuse the postal bag that the replacement item arrives in and send to the address shown on the ‘Contact’ page of this website.

If you are outside the UK, there are no ways to send a Pre-Paid returns label. Please send the suspect goods the address quoted above.

Incorrect Goods Received - If we send you the wrong item, please tell us within three business days of receiving your order. We will send you the correct item within two business days, along with a prepaid label to send the wrong item back to us. Please reuse the postal bag that the replacement item arrived in and send to the address shown on the ‘Contact’ page of this website.

If you are outside the UK, there are no ways to send a Pre-Paid returns label. Please send the suspect goods the address quoted above.

Customer Ordered Wrong Item - We are happy to exchange goods that customers have ordered by mistake, but please contact us by email or phone first. However, there is a cost involved to cover our expenses. The actual cost will be dependent on what was bought, but there is a minimum administration charge of £10 plus the cost of shipping the replacement goods. We are not responsible for items lost or damaged in transit to us.

In the case of items made specially to order (ClearTone Cables), we generally will quote the customer a cost of converting the incorrectly ordered item into the correct item needed. We regret that we are unable to exchange incorrect goods for the correct ones... otherwise we end up with 'special' cables which we will probably not be able to sell.

We are happy to help our customers, but a small charge will be made to simply cover our costs of correcting items. It is best to seek advice before ordering if you are not certain of what you want.

Award-Session does not posess detailed knowledge of any equipment on the market. If you are hooking up two items, then you should contact the equipment makers for help.

Award-Session simply makes what customers have ordered and cannot be held responsible for errors on behalf of the customer.

Dispute Resolution - Award-Session recognises your rights to a satisfactory solution to any situation. However, please treat our staff with respect at all times. In the first instance, please email us. If you feel you have not had a satisfactory response to your particular issue, then please feel free to drop the owner a line and he will personally try to resolve the problem. Please address it to: Stewart Ward, Award-Session, 34 Belvedere, Basingstoke, RG24 8GB, UK

Please be advised that Award-Session products are not made or stored at this address.

Whatever your problem... let us know about it! We are friendly people providing you with top quality products.

Thank you, in anticipation of your custom - it is greatly appreciated by all of us.

 

Privacy Policy
1. General
1.1 This is the privacy policy ("Privacy Policy") relating to the Award-Session ("Award- Session ") website located at www.Award-Session.com (the "Website"). This Privacy Policy is applicable to any personal information, which identifies the user ("you" or "your") and is given by you to Award-Session via the Website or a related website (the "Personal Information"). Award-Session may at any time modify, recover, alter or update this Privacy Policy.

1.2 This Privacy Policy describes the Personal Information that Award-Session may collect from you and the ways which Award-Session may use that Personal Information. It also tells you how you can check that the Personal Information about you that Award-Session keeps is accurate and how you can instruct Award-Session to erase this information from its files.

2. Intent
2.1 From time to time, you may be asked to submit Personal Information in order to receive or use services on the Website. By entering your details in the fields requested, you enable Award-Session and its service providers to provide you with the services you select. Whenever you provide such Personal Information, Award-Session will treat that information in accordance with this Privacy Policy. Award-Session respects the privacy of every individual who visits the Website

2.2 By accessing and using the Website you are agreeing or have agreed to be bound by the Website Terms and the Privacy Policy and you consent to Award-Session holding, processing and transferring any Personal Information that you give Award-Session as set out in this Privacy Policy. Award-Session is notified under the Data Protection Act 1998.

2.3 Personal Information will only be used for the purposes stated at the collection point or in accordance with this Privacy Policy. If applicable you may have the opportunity at the collection point to "opt in" to the receiving of promotional and/or marketing information from Award-Session and/or any third parties.

3. The Personal Information Collected
Award-Session may request, via the Website, Personal Information from you which may include your name, address, e-mail address, telephone number, fax number, password, firm's name or position of employment.

4. Award-Session 's Use of the Personal Information
4.1 Award-Session will use your name, address, telephone number, fax number or e-mail address to contact you when necessary.

4.2 Employees, contractors and agents of Award-Session may be given access to any Personal Information which Award-Session collect, but their use shall be limited to performance of their duties in relation to the services provided by Award-Session.

4.3 Other than is required by law or as set out in this Privacy Policy, Award-Session will not disclose, rent or sell the Personal Information to any third party without your permission.

4.4 Award-Session will hold your Personal Information on its systems for as long as you use the Website. Award-Session will remove it either when requested by you, when you have informed Award-Session that you no longer use the Website or when the purpose for which it has been retained has been met.

4.5 The Personal Information will be held only as long as is necessary to ensure that the Website runs smoothly. Award-Session may notify you on the Website that your Personal Information may be used to allow Award-Session to contact you for "service administration purposes". This means that Award-Session may contact you for a number of purposes relating to the services they provide on the Website. For example, Award-Session may wish to provide you with a password reminder or notify you that a particular service has been suspended for maintenance.

4.6 Award-Session will not contact you for promotional purposes, such as notifying you of improvements to the services or new services offered by it unless you specifically agree to be contacted for such purposes at the time you submit your Personal Information on the Website. Or at a later time if you sign up specifically to receive such promotional information.

5. Cookies
5.1 You should be aware that information in data might be automatically collected through the use of "cookies". Cookies are small text files a Website can use to recognise and allow Award-Session to observe behaviour and compile accurate data in order to improve the Website and to target any advertising.

5.2 Most internet browsers enable you to erase cookies or receive a warning that cookies are being installed and if you do not want information collected through these cookies there is a simple procedure by which most browsers allow you to deny the cookies feature. Please refer to your browser instructions or help pages to learn more about these functions.

6. Security Measures
Award-Session will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Information. Award-Session 's agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the Website.

7. Your Access to the Information
7.1 If you have given Award-Session any Personal Information and would like copies of this information Award-Session are entitled to charge you £10 plus VAT for copies, or if you would like Award-Session to correct any factual inaccuracies then please e-mail Award- Session at info@Award-Session .com

7.2 If requested Award-Session will use reasonable efforts to supply, correct or delete information about you on their files.

8. Transfers of Information outside the European Economic Area
Your use of the Website may result in the transfer of Personal Information provided by you across national boundaries. By visiting the Website and communicating with Award-Session electronically, you consent to the transfer of your Personal Information outside the European Economic Area.

9. Third Party Websites
The Website may contain links to other websites. Award-Session is not responsible for the privacy practice or content of such websites.

10. Contact Award-Session - If you have any questions regarding this privacy policy please contact Award-Session at info@Award-Session .com.

 

Website Terms and Conditions

1. Award-Session
Award-Session is a private company whose address is 34 Belvedere Gardens, Basingstoke, RG 24 8GB, UK ("Award-Session").

2. This Website
Award-Session owns the website located at www.Award-Session.com (the "Website"). By accessing and using the Website you the user ("you" or "your") are agreeing to be bound by these terms and conditions (the "Terms") which govern your access to and use of the Website.

3. Ownership and Use of Content
3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the "Content") and all rights in it belongs to Award-Session. You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in elect ronic form on disk (but not on any server or other storage device connected to the network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.

3.2 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.

4. Unlawful Use
You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.

5. Intellectual Property Rights
5.1 All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of Award- Session.

5.2 The trade marks, service marks and logos used and displayed on this Website ("Trade Marks") are registered or unregistered trademarks of Award-Session. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trademark without written permission from Award-Session. The name of Award-Session may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of Award-Session.

6. Liability
6.1 The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and Award-Session does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.

6.2 Award-Session’s data (in whatever form) are the results of accepted statistical sampling and survey procedures designed to produce estimates of television audiences within the limits of normal statistical error. Award-Session does not warrant the accuracy of the data and accepts no liability of any kind to any person in relation to the data including liability for errors or defects in or omissions from the data, delays in publication of the data or any breakdown or cessation of the audience measurement service or the supply of data from Award-Session’s research contractors howsoever caused.

6.3 In no event will Award-Session be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.

6.4 Award-Session has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of Award-Session for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.

6.5 Award-Session does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.

7. Privacy
You must read and accept the Award-Session Privacy Policy which details what type of personal information Award-Session may collect from you when you visit the Website and how Award-Session may store and use the information in accordance with the Data Protection Act 1998.

8. Changes to the Terms
Award-Session reserves the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, Award-Session will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.

9. Jurisdiction
These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.

10. Severability
If these Terms, or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

11. Conflict
If there is any conflict between these Terms and any other written agreement between you and Award-Session, then the latter shall prevail.

12. Events beyond our control
Award-Session will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.

13. Links
Award-Session is not responsible for the availability or content of any third party websites or material you access through this Website.

14. File Download
Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.

15. Contact
If you wish to contact Award-Session regarding the Website, these Terms or the Privacy Policy please contact us via our address given at clause 1.1 or by email to: info@Award-Session.com

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