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FAQ...

INSTRUCTION:
HOW TO REMOVE THE SESSIONETTE'S CHASSIS

CLICK HERE
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How To Send Your Sessionette...

Please take into account we are a very small company. But, with your help, we can be as efficient as reasonably expected in today's 24-7-365 world!

  • Sending us your Sessionette:75 amplifier: Please remove the chassis section from the combo cabinet, see instructions link on the left.

  • Carefully package with a short note of the problems and what you want done. Include the return address, your email address and send to: Award-Session, 34 Belvedere, Basingstoke, RG24 8GB, UK.

  • We use your packaging for the return of your amplifier, so pack it securely in a carton fit for two journeys. Please do not use bubble wrap covered with brown paper and gaffa tape!!! If it is not adequate, in our opinion, we will charge for new suitable packaging.

  • We do not open parcels until we are ready to work on them! Sadly, opened parcels take up too much precious storage space!

  • You are welcome to enquire if we have received your parcel providing your name & address is on the outside of the package! Therefore, please remember to do that for us.

  • We do not advise receipt of your parcel, as we expect you will follow the parcel's progress by the online tracking offered by your carrier.

  • We do not need to know what type of guitar, pickups or effects you use.

  • Please do not send the mains cable or foot switch, unless you suspect a problem with either.

  • Please note, we cannot accept liability for any damage caused or loss whilst in transit to us.

  • Please DO NOT COVER YOUR PARCEL with gaffa or packing tape! It will NOT make the package any stronger! Plus, it causes our personnel risk of injury having to cut your package open with sharp Stanley knives, also it will destroy the packaging completly

  • We will contact you once the service is completed and ask you to pay by credit/debit card. Sorry, we do not accept PayPal, cheques, postal orders or cash for security reasons. You can pay using your credit card via the secure website checkout too, by going to: http://www.award-session.com/service.php

  • Shipping companies: You might want to give this company a try... Parcel2Go. Book and pay online and the courier collects from your home or work place, or you can take it to a drop-off location!

    We use them all the time and they have been very efficient - as well as being less cost than Parcel Force @ under £6 + VAT for next day delivery. TNT, City Link or DHL are brilliant

  • We have no affiliation with Parcel2Go at all. There are other similar shipping comparison websites too.

 

We no longer offer
a telephone HelpLine

It has become impossible for us to answer the many hundreds of marketing calls we receive which adds greatly to our operating costs.

We hope you will understand our position and contact us by email for any update enquiries or other.

Email us: info@award-session.com

Thank you

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